Shipping policy

At Urban Botany, we take pride in ensuring your purchases arrive promptly and in perfect condition. Most of our items are shipped from our flagship location in Chicago, Illinois. We typically process orders on the same business day or the next business day to ensure timely delivery.

• We offer a range of shipping carriers and times, allowing you to select the option that best suits your needs. Shipping costs and delivery times vary depending on the carrier and the service level chosen.

• For our customers in the Chicagoland area, we are pleased to offer local delivery. This option ensures your items arrive even faster, with the same care and attention to detail that we put into every package.

• Whether you’re ordering plants, hard goods, or gifts, we carefully package each item to make sure it is both presentable and safe during shipment. We go the extra mile to ensure that your order arrives in excellent condition.

If you have any questions or special requests regarding your shipment, please don’t hesitate to reach out to our customer service team. Thank you for choosing Urban Botany!