Shipping Policy
At Urban Botany, we take pride in ensuring your purchases arrive promptly and in perfect condition. Most of our items are shipped from our flagship location in Chicago, Illinois. We typically process orders on the same business day or the next business day to ensure timely delivery.
Shipping Options:
• We offer a range of shipping carriers and times, allowing you to select the option that best suits your needs. Shipping costs and delivery times vary depending on the carrier and the service level chosen.
Local Delivery:
• For our customers in the Chicagoland area, we are pleased to offer local delivery. This option ensures your items arrive even faster, with the same care and attention to detail that we put into every package.
Packaging:
• Whether you’re ordering plants, hard goods, or gifts, we carefully package each item to make sure it is both presentable and safe during shipment. We go the extra mile to ensure that your order arrives in excellent condition.
Here’s the updated return policy with the addition regarding custom orders:
Return Policy
At Urban Botany, we are committed to your complete satisfaction. If you need to return an item, here’s how our process works:
Plants: We accept returns within 24 hours of purchase. If your plant or live product was shipped, this time frame begins when the carrier tracking indicates that the product was delivered. Items must be undamaged and returned in their original packaging and pot, if applicable. We understand that plants can vary naturally, and it’s crucial to give your plant some TLC after its journey through shipping. We will never send a dead plant and always strive to ship our most resilient and sturdy plants. If your plant arrives damaged, please contact us through our contact form, and we will request photos of the damage to assist with your return.
Hard Goods: You have up to 14 days from the purchase date to return items that are unopened and unused. Please ensure they are in their original condition to be eligible for a refund.
Non-Returnable Items: Unfortunately, we cannot accept returns on certain items. These include:
• Plants returned after 24 hours
• Opened or used hard goods
• Customized or special order items
• Products marked as final sale
We pride ourselves on carefully packaging all products to ensure they arrive in perfect condition and are gift-ready. However, if something goes wrong during shipping, we’re here to help. If your plant or product arrives damaged, please contact us through our contact form with your order number, and we will guide you through the next steps. Photos of the damaged item will be requested to assist with the process.
When you’re ready to return an item, you can do so in-store or online. For in-store returns, simply bring your items and receipt for inspection, and we’ll process your refund immediately. If you made your purchase online, please reach out to us through our contact form with your order number and item photos. Once we approve the return, we’ll process your refund within 5-7 business days.
As for shipping costs, they are generally the customer’s responsibility unless the return is due to an error on our part, in which case we will cover the costs.
We also recommend browsing through our care guides, which we work hard to provide, to help you nurture your plants and keep them thriving. Customer satisfaction is extremely important to us. If you have any questions or concerns, please don’t hesitate to contact us or visit us at 4134 N Harlem Ave, Norridge, IL 60706. We’re here to help and ensure that you have the best possible experience with Urban Botany.
