Shipping Policy
At Urban Botany, we take pride in ensuring your purchases arrive promptly and in perfect condition. Most of our items are shipped from our flagship location in Chicago, Illinois. We typically process orders on the same business day or the next business day to ensure timely delivery.
Shipping Options:
• We offer a range of shipping carriers and times, allowing you to select the option that best suits your needs. Shipping costs and delivery times vary depending on the carrier and the service level chosen.
Local Delivery:
• For our customers in the Chicagoland area, we are pleased to offer local delivery. This option ensures your items arrive even faster, with the same care and attention to detail that we put into every package.
Packaging:
• Whether you’re ordering plants, hard goods, or gifts, we carefully package each item to make sure it is both presentable and safe during shipment. We go the extra mile to ensure that your order arrives in excellent condition.
Here’s the updated return policy with the addition regarding custom orders:
Return Policy
**Urban Botany Return Policy (Effective November 1st, 2024)**
At Urban Botany, we aim to ensure your satisfaction with every purchase. If you need to return an item, please review our updated policy below:
Plants
- Return Window: We accept returns within 24 hours of purchase. For shipped items, this timeframe begins once the carrier tracking indicates delivery.
- Requirements: The plant must be undamaged and returned in its original packaging and pot, if applicable. While we strive to ship resilient plants in peak condition, if your plant arrives damaged, please contact us through our contact form within the 24-hour window, and include photos of the damage.
- All returns of eligible plants will be issued as a store credit on an Urban Botany gift card.
Hard Goods
- Return Window: Hard goods can be returned within 14 days of purchase, provided they are unopened, unused, and in their original packaging.
- Store Credit: All returns of eligible hard goods will be issued as store credit on an Urban Botany gift card.
Non-Returnable Items
We cannot accept returns on:
- Plants returned after 24 hours
- Opened or used hard goods
- Customized or special order items
- Final sale items/ Seasonal Items
Seasonal Merchandise
Seasonal items, including holiday-themed merchandise and plants, are final sale and non-returnable once the holiday has passed (e.g., Halloween items cannot be returned after October 31st).
Online Orders
For online purchases, the above policies apply. Customers are responsible for covering return shipping costs. For plant returns, please reach out within the 24-hour window with photos if the plant arrived damaged.
Thank you for shopping with Urban Botany!
We pride ourselves on carefully packaging all products to ensure they arrive in perfect condition and are gift-ready. However, if something goes wrong during shipping, we’re here to help. If your plant or product arrives damaged, please contact us through our contact form with your order number, and we will guide you through the next steps. Photos of the damaged item will be requested to assist with the process.
When you’re ready to return an item, you can do so in-store or online. For in-store returns, simply bring your items and receipt for inspection, and we’ll process your refund immediately. If you made your purchase online, please reach out to us through our contact form with your order number and item photos. Once we approve the return, we’ll process your refund within 5-7 business days.
As for shipping costs, they are generally the customer’s responsibility unless the return is due to an error on our part, in which case we will cover the costs.
We also recommend browsing through our care guides, which we work hard to provide, to help you nurture your plants and keep them thriving. Customer satisfaction is extremely important to us. If you have any questions or concerns, please don’t hesitate to contact us or visit us at 4134 N Harlem Ave, Norridge, IL 60706. We’re here to help and ensure that you have the best possible experience with Urban Botany.
